Data Deletion Instructions – WhatsApp Embedded Signup
This page provides a simple way to request deletion of data collected through our WhatsApp Embedded Signup integration. Under Meta Platform Terms, all apps must provide data-deletion instructions and respond promptly to requests.
How to request deletion
If you connected your business to WhatsApp through OneIA and want us to delete the related data — such as your WABA ID, phone numbers, access tokens, and conversation data stored by OneIA — follow these steps:
- 1
Write an email
Use the email address of your OneIA workspace administrator.
- 2
Set the subject line
“Delete my data – WhatsApp/OneIA”
- 3
Include the required information
Your OneIA workspace ID, WABA ID, and the phone numbers to delete.
- 4
Send it to
contato@oneiasolucoes.com.br
Processing timeline
Our team will verify your identity and confirm deletion within 30 days. We will remove Meta tokens, phone-number records, template metadata, and any conversation data under our control, unless retention is required by law. You will receive a confirmation email when deletion is complete.
End-customer data
If you are an end customer of a company that uses OneIA, contact that company directly. It is the controller of your personal data. We process your data on its behalf and cannot delete it without its instructions.
Data deletion callback
OneIA implements a Data Deletion Callback in our Meta App Dashboard. When a Facebook or Meta user removes the OneIA app or revokes data access, Meta sends a signed request to this callback. Our system begins deleting any data we hold about that user and returns a JSON object with a status URL and confirmation code.
Need help?
If you have questions about data deletion or need additional assistance, our team is available to help.