OneIA Terms of Service for WhatsApp Embedded Signup

Effective date: October 29, 2025

These Terms of Service (“Terms”) govern your use of the WhatsApp Embedded Signup service and related websites, webhooks, APIs, and administration portals (collectively, the “Service”) provided by OneIA – Soluções de Tecnologia Ltda. (“OneIA”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. About OneIA

• Company: OneIA – Soluções de Tecnologia Ltda.
• Address: Avenida Paulista 1636, Conj. 3, Pavmto 1, Bela Vista, São Paulo – SP, 01310-200, Brazil
• Email: contato@oneiasolucoes.com.br
• Phone: +55 34 9838-5109

OneIA develops and operates artificial-intelligence-based tools that help companies prospect and engage leads through multichannel workflows, including WhatsApp, email, phone, and LinkedIn.

2. Acceptance of the Terms

By creating an account, connecting your WhatsApp Business Account (WABA), or using any Service feature, you represent that you:

• Have legal capacity to enter into binding contracts;
• Are authorized to accept these Terms on behalf of the company you represent;
• Will comply with all applicable laws, regulations, and policies, including Meta Platform Policies and the WhatsApp Business Terms of Service.

If you do not agree to these Terms, you may not access or use the Service.

3. Description of the Service

The Service allows you to:

• Connect your WhatsApp Business Account (WABA) to OneIA through Meta’s Embedded Signup flow;
• Manage conversations, send and receive messages, and use approved message templates;
• Access dashboards, performance reports, and automation tools;
• Integrate with CRM systems and other third-party platforms.

4. Registration and Account

4.1 Registration information

You must provide accurate, complete, and current information during registration and are responsible for keeping it updated.

4.2 Account security

You are responsible for keeping your account credentials confidential and for all activity performed through your account. Notify us immediately if you suspect unauthorized use.

4.3 Eligibility requirements

To use the Service, you must have a valid WhatsApp Business account and meet Meta’s verification requirements.

5. Acceptable Use

When using the Service, you agree to:

• Comply with all applicable laws and regulations, including Brazil’s General Data Protection Law (LGPD) and the General Data Protection Regulation (GDPR);
• Follow WhatsApp Business Platform Policies and Meta usage guidelines;
• Obtain appropriate consent from recipients before sending commercial messages;
• Not send spam, unsolicited messages, or illegal, offensive, defamatory, or harmful content;
• Not use the Service for fraudulent or deceptive activity or to violate third-party rights;
• Not attempt to access unauthorized systems, data, or functionality;
• Not interfere with or compromise the Service’s integrity, security, or performance.

6. Intellectual Property

6.1 OneIA rights

OneIA owns all intellectual property rights in the Service, including software, code, design, trademarks, logos, and documentation. No rights are transferred to you except the limited right to use the Service under these Terms.

6.2 Your content

You retain ownership of all content you submit through the Service. By using the Service, you grant us a limited license to process, store, and transmit that content as necessary to provide the Service.

7. Payment and Billing

7.1 Plans and pricing

Pricing and payment conditions are provided when you contract the Service and may vary by plan. We may change pricing with 30 days’ prior notice.

7.2 Billing

Charges are made according to the agreed monthly or annual billing cycle. You authorize OneIA to charge amounts due through the payment method you provide.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available,” without warranties of any kind;
• OneIA will not be liable for indirect, incidental, special, or consequential damages;
• Our total liability will not exceed the amount you paid in the 12 months before the event giving rise to the claim.

9. Term and Termination

You may close your account at any time by emailing contato@oneiasolucoes.com.br.

10. Privacy and Data Protection

Our Privacy Policy governs personal-data processing. To request deletion, see our Data Deletion Instructions.

11. Contact us